FAQs

1. What is ShopyHeist?
ShopyHeist is your one-stop online store for high-quality daily use products, wellness items, and home decor. We aim to bring you the best deals on products that elevate your everyday life.

2. Where do you ship to?
We currently ship to a wide range of countries worldwide. You can check our shipping destinations during the checkout process. If your location isn’t listed, feel free to contact us for assistance.

3. How long does shipping take?
Shipping times vary depending on your location and the product. Typically, orders are processed within 2-5 business days, and delivery takes 7-15 business days. Once your order ships, you’ll receive a tracking number to follow its journey.

4. How can I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking link. You can use this link to monitor your shipment’s progress. If you need assistance, our customer support team is happy to help.

5. What is your return policy?
We offer a 30-day return policy. If you are unsatisfied with your purchase, you can return it in its original condition for a refund or exchange. For more details, visit our Return Policy page.

6. How can I contact customer support?
You can reach us via email at support@shopyheist.com or use the contact form on our Contact Us page. Our support team is available Monday through Friday, 9 AM to 6 PM (GMT).

7. Do you offer discounts or promotions?
Yes! We regularly offer special discounts and promotions. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals.

8. Are the products on ShopyHeist eco-friendly?
We strive to offer sustainable and eco-friendly products whenever possible. You can find specific details about a product’s sustainability on its product page.

9. Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact our support team immediately if you need to make changes.

10. Is my payment information secure?
Absolutely. We use SSL encryption and trusted payment gateways to ensure your personal and payment information remains secure at all times.

11. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased and used on any item in our store. They make great gifts for family and friends!

12. I have a question that’s not listed here. What should I do? 

No problem! Contact us at shopyheist@gmail.com or through our Contact Us page, and we’ll get back to you as soon as possible.